Monday, November 21, 2011

A quick bite at Indigo Deli

Rest : Indigo Deli
Meal : Quick early afternoon bite
Loc : Phoenix Mills, Lower Parel

Customer service has never been a strong point at any of the Indigo Deli restaurants but i really think its high time they took things up a notch and became a little more responsible. People often complaint how diners behave badly with wait staff which i think is a no no. However, i think wait staff tend to be completely lackadaisical unless they face a ranting lunatic. 

I was over at the deli this Sunday, as i usually am to pick up some stuff from their Deli, in the rare hope that they might have some decent salads and dips to carry home.  

The wife chose a roast tomato soup which was pretty decent

i chose the large salad platter which had couscoups upma, watermelon and deta, roast peppers, a mousse of some kind. The platter itself was decent but interestingly i ordered the VEG platter and made sure they knew, when it came i confirmed the same thing.. however they threw in some chicken out of the kindness of their heart. if you look at the picture its a little difficult to tell if its chicken or not, which is why the inquiry. Anyway, eventually, i took a bite.
Fortunately for them i am not a screamer or a violent man and pointed this out to them, i did get an apology but somehow, i feel they got away with it cheap. Being early on Sunday, i didnt want to make a fuss, the wife though was almost up in arms, what did upset me was that the waitstaff thought it was funny and were sniggering in the corner. 

i thought about another gentleman who had this happen to him in another restaurant and proceeded to file a complaint with the police. I am pretty sure, a few people i know would have been radically upset. Also, i think they should have had the decency to take the salad off the check.

Anyway, to make a long story short, i finished my bit, paid my check and will choose to vote with my feet..and though i love the food there, i dont think i am going back for a while.

Food: 6/10
Service: 3/10
Damage : 1200


Anonymous said...

Most of the service staff comes in the category of morons!!! It is indeed, rare to find warm and knowledgeable staff any where.

Gaurav said...

well i would not call them morons but restaurant operations truly need to focus on front of house operations as well.

it is really sad that Indigo Deli takes people for granted, especially now when they are struggling with Neel/Tote.

Blog Widget by LinkWithin